Refund & Returns Policy — Mataay Publishing

Damaged or Defective Items

If your order arrives damaged, defective, or is missing pages, we'll happily send a replacement or issue a full refund. Please contact us at [insert support email] within 14 days of delivery with your order number and a photo of the issue, and we'll sort it out promptly.

Change of Mind

As an independent publisher producing limited and print-on-demand runs, all sales are final once an order has been placed and confirmed. We're unable to offer refunds or exchanges for change of mind, so please review your order carefully before checkout.

Pre-Orders

If you've placed a pre-order (such as a forthcoming issue of Shineemo Banaadir), you're welcome to cancel and receive a full refund at any time before the item enters production or ships. Once an order has been printed and dispatched, our standard policy above applies.

How to Request a Refund or Replacement

Email us at info@mataaypublishing.com with:

• Your order number
• A brief description of the issue
• Photos, if the item arrived damaged or defective